Help logitech pro 5000 problems. crashing and restarting computer?

hi i purchased a logitech pro 5000 webcam not so long ago it cost me £50 and i am having trouble with it. I can get it working when i plug it into an old slow speed usb port but when i plug it into a high speed port, it just keeps resetting my computer i have tried uninstalling it and deleting all the software and drivers several times incase of any conflicting devices, but still no success it works ok in slow ports but very poor quality of speed. my friend has same cam and his works fine on his comp very good quality.


but i dont want to continue using it through slow as i paid £50 for a good camera and i want to get the full potential out of it any advice would be brilliant thanks!!


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Help logitech pro 5000 problems. crashing and restarting computer?
Hi I have a Logitech Pro 5000 webcam right now. I didn't pay that much as you did, here in the states CompUSA was going out of business and I bought mine for $ 36. Anyhow, my unit works fine. So your problem might be a virus or something your computer may have picked up. Get PC Tools/Spyware Doctor and see if you find a prob. It's probably not the Logitech. As long as you are running Windows ME,2000, XP or even Vista. This version is compatible with all mentioned above. That computer restarting sounds like a virus/trojan. If so and it's already in the computer no amount of so called virus removers/checkers will help elliminate. I have found through recent personal experience, at times like this, send that restore disc through and start from scratch. Or (in my case and many more like me, it's C:\FDisc and then put that full install of windows back in). But before you go ahead and format/ erase everything, go to www.logitech.com and see if they can help.
Reply:looks like your usb 2.0 high speed port (hardware) is not working properly or conflicting with any other devices. power off the computer and try removing usb slot from the computer mother board and before doing it, make sure you uninstalled all the drivers for USB and install the hardware(i mean USB 2.0) and start the computer and don't connect your webcam immediately. now you have to rember one thing here you should not choose to install any USB drivers from windows update.by default after you turn on the computer you should see the USB drivers installed via plug and play setup.now connect the webcam and make sure you select update the driver for USB2.0 and select the driver from the CD by choosing advanced option and restart the computer.


i hope that should fix the problem
Reply:You can e-mail Logitech Customer Care:


http://logitech-en-amr.custhelp.com/cgi-...


or get support here:


http://www.logitech.com/index.cfm/suppor...


I have Logitech webcam and in case I have problems they always help me. You can call them as well: 1-646-454-3200 or 1-866-291-1505.


They will find right solution for your problem.